KnowBe4 Status

PhishER - Loading and PhishML Issues (US only)

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 26, 2024 - 20:53 UTC

Update - We are continuing to work on a fix for this issue.
Apr 26, 2024 - 14:21 UTC

Identified - We've identified the cause of this issue and are working on a fix.
Apr 26, 2024 - 12:40 UTC

Investigating - We've received reports that some users are unable to load their PhishER console or that the console is slow to load, as well as reports that PhishML is adding a bypassed tag to emails and is not showing ML confidence.

We are looking into this issue and will update this page when we have more information.
Apr 26, 2024 - 12:36 UTC

Kevin Mitnick Security Awareness Training (KMSAT) Operational

Console Operational

Phishing Operational

Training Operational

Learner Experience (LX) Operational

Email Delivery Operational

User Provisioning Operational

Reporting Operational

API Operational

PIQ Operational

SecurityCoach Operational

Console Operational

Security Vendor Integration Service Operational

User Mapping Engine Operational

Real-Time Coaching Campaigns Operational

Coaching Delivery Operational

PhishER Operational

Console Operational

Notification Service Operational

Inbox Operational

Integrations Operational

PhishRIP Operational

PhishML Operational

Rooms Operational

Webhooks Operational

KCM GRC Operational

Console Operational

KnowBe4.com Operational

Support.KnowBe4.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 27, 2024

No incidents reported today.

Apr 26, 2024

KMSAT - User Provisioning Latencies (US Only)

Resolved - This incident has been resolved.
Apr 26, 20:51 UTC

Monitoring - We’ve implemented a fix for the user provisioning latencies and we’re monitoring the results to make sure no further issues occur.
Apr 24, 17:38 UTC

Identified - We've identified the cause of the latencies with user provisioning (including SCIM and ADI). and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Apr 24, 14:40 UTC

Apr 25, 2024

PhishER Platform Loading Issues (US only)

Resolved - This incident has been resolved.
Apr 25, 20:06 UTC

Identified - We've identified the cause of the loading issues some users are experiencing with their PhishER platforms and we are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Apr 24, 15:51 UTC

Investigating - We have received reports that some users are experiencing loading issues with their PhishER platforms. We are investigating this issue and will update this page when we have more information.
Apr 24, 13:59 UTC

SecurityCoach - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 01:00 UTC

Scheduled - We will be performing maintenance on the CA, EU, and US instances of SecurityCoach on April 25th, 2024 from 1 - 2 a.m. (UTC). For approximately 5 minutes during this maintenance period, SecurityCoach features may be unavailable.
Apr 23, 21:25 UTC

Apr 24, 2024

Apr 23, 2024

No incidents reported.

Apr 22, 2024

KMSAT - Increased Error Rates and Latencies (US Only)

Resolved - This incident has been resolved.
Apr 22, 21:23 UTC

Identified - We’ve identified the cause of the increased error rates and latencies in the KnowBe4 console. We are working on implementing a fix, and we’ll continue to post on our status page with any new information or updates.
Apr 22, 14:40 UTC

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Knowledge Base - Cannot view support ticket history

Resolved - This issue has been resolved.
Apr 19, 22:47 UTC

Investigating - Some design elements are not rendering properly on the KnowBe4 Knowledge Base and as a result, you may not be able to view your support ticket history. We are actively working to correct these issues and will update this page when we have more information.
Apr 19, 12:39 UTC

KMSAT - Download Center Issues (US Only)

Resolved - This incident has been resolved.
Apr 19, 12:40 UTC

Monitoring - We’ve implemented a fix for the report downloading issue and we’re monitoring the results to make sure no further issues occur.
Apr 16, 14:39 UTC

Identified - We've identified the cause of the report downloading issue and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Apr 15, 21:01 UTC

Investigating - We have received reports that some admins are experiencing issues with downloading reports as CSV files. We are investigating this issue and will update this page when we have more information.
Apr 15, 19:47 UTC

Apr 18, 2024

SecurityCoach - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC

Scheduled - We will be performing maintenance on the CA and EU instances of SecurityCoach on April 18th, 2024 from 1 - 2 a.m. (UTC). For approximately 5 minutes during this maintenance period, SecurityCoach features may be unavailable.
Apr 12, 20:51 UTC

KMSAT - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 02:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 UTC

Scheduled - We will be performing maintenance on the US instance of the KnowBe4 console on April 18th, 2024 from 1 - 2 a.m. (UTC). For approximately 5 minutes during this maintenance period, features related to user events will be unavailable in the KnowBe4 console. The rest of the console will remain functional.
Apr 9, 16:18 UTC

Apr 17, 2024

No incidents reported.

Apr 16, 2024

Apr 15, 2024

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.