Protect blank purchasing page on store.knowbe4.com
Monitoring - We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
Jul 29, 2026 - 18:40 UTC
Investigating - We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
Jul 20, 2026 - 18:24 UTC
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Jul 17, 2026 - 18:55 UTC
Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Jul 17, 2026 - 13:18 UTC
KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
APIs Operational
SecurityCoach Operational
Security Vendor Integration Service Operational
Real-Time Coaching Campaigns Operational
Real-Time Delivery Methods Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
API / Webhooks Operational
Defend Operational
Console Operational
Mail Flow Operational
Authentication Operational
Deployment Center Operational
Prevent Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Deployment Center Operational
Protect Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Web Access Operational
KnowBe4 Security Center Operational
Secure Web Forms Operational
Secure Workspace Operational
KCM GRC Operational
Phish Alert Button Operational
Free Tools Operational
KnowBe4 Website Operational
KnowBe4 Support Website Operational
KnowBe4 Community Operational
KnowBe4 Academy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Secure Workspace Scheduled Maintenance (UK, EU & US) Aug 12, 2026 18:00 - Aug 25, 2026 20:00 UTC

We will be performing maintenance work on a subset of Secure Workspace instances from August 12th to August 25th, 2026. During this maintenance, impacted instances may experience a service disruption of up to 15 minutes.
Posted on Jul 31, 2026 - 17:00 UTC

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Google Workspace PhishRIP errors
Resolved - Upon further investigation we have determined that the errors affecting Google PhishRIP queries were related to individual issues on Google accounts.
Aug 6, 21:56 UTC
Monitoring - Based on our investigation into the recent errors affecting Google PhishRIP queries, it appears these may be related to suspended Gmail accounts. We are continuing to monitor the issue.
Aug 5, 21:24 UTC
Investigating - We are currently investigating an issue affecting Google PhishRIP queries, which may cause them to fail.
Aug 5, 19:29 UTC

Aug 5, 2026

Prevent - Planned Maintenance (EU and UK)
Completed - The scheduled maintenance has been completed.
Aug 5, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 17:00 UTC
Scheduled - We will be performing maintenance on the EU and UK region instances of Prevent on August 5, 2026 from 5:00 p.m. to 6:30 p.m. (UTC). During maintenance, Prevent users may experience up to 90 minutes of service disruption.
Aug 3, 16:35 UTC
SAT Account Settings not Loading
Resolved - This incident has been resolved.
Aug 5, 12:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 4, 19:51 UTC
Identified - We have identified an issue preventing account settings from loading in the SAT console.
Aug 4, 19:19 UTC

Aug 4, 2026

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Unexpected Emails being quarantined by PhishRIP
Postmortem - Read details
Jul 30, 16:40 UTC
Resolved - This incident has been resolved.
Jul 29, 18:58 UTC
Monitoring - A fix has been implemented for this issue and PhishRIP queries are no longer quarantining messages unexpectedly. We are still investigating queries that may have been impacted
Jul 28, 20:35 UTC
Investigating - We are investigating an issue related to emails being quarantined by PhishRIP unexpectedly
Jul 28, 20:00 UTC
Prevent - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:00 UTC
Scheduled - We will be performing maintenance on the US region instance of Prevent on July 29, 2026 from 10:00 a.m. to 11:30 a.m. (UTC). During maintenance, Prevent users may experience up to 60 minutes of service disruption.
Jul 23, 15:13 UTC

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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