All Systems Operational

KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Real-Time Coaching Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
APIs Operational
Security Vendor Integration Service Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
API / Webhooks Operational
Defend Operational
Console Operational
Mail Flow Operational
Authentication Operational
Deployment Center Operational
Prevent Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Deployment Center Operational
Protect Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Web Access Operational
KnowBe4 Security Center Operational
Secure Web Forms Operational
Secure Workspace Operational
KCM GRC Operational
Phish Alert Button Operational
Free Tools Operational
KnowBe4 Website Operational
KnowBe4 Support Website Operational
KnowBe4 Community Operational
KnowBe4 Academy Operational
Agent Risk Manager Operational
KnowBe4 Platform Operational
Platform Operational
Real-Time Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

KSAT - Planned Maintenance Sep 24, 2026 01:00-03:00 UTC

We will be performing maintenance on all instances of KSAT on September 24, 2026 from 1-3 a.m. (UTC). During this maintenance window, you may see a delay in smart group enrollments and events being added to user timelines. Additionally, you may experience delays with the Modstore page loading.
Posted on Sep 18, 2026 - 13:14 UTC

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (AU) Sep 24, 2026 08:00-09:00 UTC

We will be performing maintenance on the AU region instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 24th, 2026, from 8:00 a.m. to 9:00 a.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Posted on Sep 17, 2026 - 20:52 UTC

KSAT - Planned Maintenance Oct 14, 2026 01:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 18, 2026 - 13:40 UTC
Scheduled - We will be performing maintenance on all region instances of KSAT on October 14, 2026 from 1:00 a.m. to 3:00 a.m. (UTC). During this maintenance, parts of KSAT may be unavailable for approximately 30 minutes.
Oct 15, 2026 - 01:00 UTC

Sep 23, 2026

Planned Maintenance - Workspace VM Upgrade (UK and EU Instances)
Completed - The scheduled maintenance has been completed.
Sep 23, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:01 UTC
Scheduled - We will be performing maintenance work on the UK and EU Environments of Workspace on September 23rd, 2026 from 18:00 UTC to 20:00 UTC. During this maintenance window users may experience up to 15 minutes of downtime.
Sep 17, 15:40 UTC
Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (EU & UK regions)
Completed - The scheduled maintenance has been completed.
Sep 23, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 18:00 UTC
Scheduled - We will be performing maintenance on the EU and UK regions instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 23rd, 2026, from 6:00 p.m. to 7:00 p.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Sep 14, 19:48 UTC
Webforms | Partial Submission Issue (UK only)
Resolved - This incident has been successfully resolved and all systems are fully operational.
Sep 23, 14:58 UTC
Monitoring - The issue has been identified and a fix has been implemented and will update this page when we have more information.
Sep 23, 10:58 UTC
Identified - The issue has been identified and a fix is been implemented. An update with more information will follow accordingly.
Sep 23, 10:47 UTC
Investigating - We have received reports that some users are unable to successfully submit webform submissions. We are investigating this issue and will update this page when we have more information.
Sep 23, 09:00 UTC
Protect, Prevent, Workspace & Webforms | Intermittent login issues (UK only)
Resolved - This incident has been successfully resolved and all systems are fully operational.
Sep 23, 14:58 UTC
Monitoring - The issue has been identified and a fix has been implemented and will update this page when we have more information.
Sep 23, 10:57 UTC
Identified - We have received reports of users receiving "Access Denied" error messages while trying to login. We have identified the issue and are working on implementing a solution and will update this page when we have more information.
Sep 23, 09:52 UTC

Sep 22, 2026

Protect | Web Access - Error Sending Emails (UK Only)
Resolved - This incident has been successfully resolved and all systems are fully operational.
Sep 22, 08:27 UTC
Update - We are continuing to monitor for any further issues.
Sep 21, 14:38 UTC
Monitoring - We’ve implemented a fix and are monitoring the results.
Sep 21, 14:36 UTC
Investigating - We have received reports that users are unable to send emails via Web Access (Secure Message Portal) in the UK region, with Error "503 Service Unavailable". We are investigating this issue and will update this page when we have more information.
Sep 21, 09:32 UTC

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

KSAT - Unable to Login (DE and UK Only)
Resolved - This incident has been resolved.
Sep 18, 16:48 UTC
Investigating - We have received reports that users are unable to login to the DE and UK instances of KSAT. We are investigating this issue and will update this page when we have more information.
Sep 18, 11:07 UTC
KSAT - Unable to Login (US Only)
Resolved - This incident has been resolved.
Sep 18, 16:47 UTC
Investigating - We have received new reports of users being unable to login to the US instance of KSAT. We are investigating this issue and will update this page when we have more information.
Sep 18, 14:02 UTC
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Sep 18, 01:28 UTC
Investigating - We have received reports that users are unable to login to the US instance of KSAT. We are investigating this issue and will update this page when we have more information.
Sep 17, 22:44 UTC

Sep 17, 2026

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (US & AU regions)
Completed - The scheduled maintenance has been completed.
Sep 17, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC
Scheduled - We will be performing maintenance on the US and AU region instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 17th, 2026, from 8:00 a.m. to 8:30 a.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Sep 14, 15:56 UTC

Sep 16, 2026

Console Login/Access Issue - (UK Instance)
Resolved - This incident has been resolved.
Sep 16, 20:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 18:16 UTC
Identified - We have identified an issue causing login and access issues for accounts on our UK instance.
Sep 16, 17:47 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Protect blank purchasing page on store.knowbe4.com
Resolved - This incident has been resolved.
Sep 11, 15:04 UTC
Update - We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
Aug 17, 21:02 UTC
Monitoring - We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
Jul 29, 18:40 UTC
Investigating - We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
Jul 20, 18:24 UTC
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Jul 17, 18:55 UTC
Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Jul 17, 13:18 UTC

Sep 10, 2026

Real-Time Coaching - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 17:44 UTC
Scheduled - We will be performing maintenance on Real-Time Coaching for all regions on September 10th, 2026 from 1:00 a.m. to 3:00 a.m. (UTC). During maintenance, Real-Time Coaching may experience delays for up to 30 minutes.
Aug 31, 16:11 UTC
PhishER - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 UTC
Scheduled - We will be performing maintenance on PhishER for all regions on September 10, 2026 from 1:00 a.m. to 2:00 a.m. (UTC). During maintenance, PhishER may be unavailable for up to 30 minutes.
Aug 25, 12:08 UTC

Sep 9, 2026

No incidents reported.

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