New EEC Pro Reports Are Unaccessible
Identified - We have received reports that new EEC Pro reports are not accessible. We've identified the cause and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Apr 28, 2025 - 14:52 UTC
KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
API Operational
PIQ Operational
Account Settings Operational
ModStore Operational
Audit Log Operational
Second Chance Operational
SecurityCoach Operational
Console Operational
Security Vendor Integration Service Operational
User Mapping Engine Operational
Real-Time Coaching Campaigns Operational
Coaching Delivery Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
Rooms Operational
Webhooks Operational
Defend Operational
United Kingdom Operational
United States Operational
Europe Operational
Australia Operational
KCM GRC Operational
Console Operational
KnowBe4.com Operational
Support.KnowBe4.com Operational
KnowBe4 Community Operational
Phish Alert Button Operational
Free Tools Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 28, 2025

Unresolved incident: New EEC Pro Reports Are Unaccessible.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
SecurityCoach - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 01:00 UTC
Scheduled - We will be performing maintenance on all instances of SecurityCoach on Thursday, April 24, 2025 from 1:00 - 2:30 a.m. (UTC). During this maintenance, SecurityCoach features will be unavailable for less than 1 minute.
Apr 23, 19:24 UTC
Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Phisher Outage During Maintenance
Resolved - We have been closely monitoring PhishER in all regions after last night's maintenance, and we have not identified any lingering effects. This is resolved.
Apr 17, 14:57 UTC
Monitoring - All services appear to have returned to normal. We will continue to monitor PhishER to ensure complete functionality.
Apr 17, 06:23 UTC
Update - Impacted regions are beginning to recover from the unanticipated downtime. The inbox is available in our US region. The inbox in other regions and other services in all regions - such as email ingestion - are beginning to recover at this time.
Apr 17, 05:30 UTC
Update - Progress is being made on addressing the unanticipated downtime that resulted from this planned maintenance and we are working on bringing affected regions back online one-by-one.
Apr 17, 04:57 UTC
Identified - During our maintenance window this evening, PhishER is experiencing unanticipated downtime. The engineering team has identified the cause and is currently working to address the issue.

This is affecting PhishER in all regions.
Apr 17, 01:56 UTC
SecurityCoach - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:01 UTC
Scheduled - We will be performing maintenance on all instances of SecurityCoach on Thursday, April 17, 2025 from 1:00 - 3:00 a.m. (UTC). During this maintenance, SecurityCoach features will be unavailable for less than 1 minute.
Apr 15, 12:36 UTC
KSAT - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 UTC
Scheduled - We will be performing maintenance on all instances of the KSAT console on Thursday, April 17, 2025 from 1:00 - 3:00 a.m. (UTC). During this maintenance, phishing campaign features will be unavailable for less than 1 minute.
Apr 3, 15:16 UTC
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

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