KSAT - Unable to Login (US Only)
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Sep 18, 2026 - 01:28 UTC
Investigating - We have received reports that users are unable to login to the US instance of KSAT. We are investigating this issue and will update this page when we have more information.
Sep 17, 2026 - 22:44 UTC
KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Real-Time Coaching Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
APIs Operational
Security Vendor Integration Service Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
API / Webhooks Operational
Defend Operational
Console Operational
Mail Flow Operational
Authentication Operational
Deployment Center Operational
Prevent Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Deployment Center Operational
Protect Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Web Access Operational
KnowBe4 Security Center Operational
Secure Web Forms Operational
Secure Workspace Operational
KCM GRC Operational
Phish Alert Button Operational
Free Tools Operational
KnowBe4 Website Operational
KnowBe4 Support Website Operational
KnowBe4 Community Operational
KnowBe4 Academy Operational
Agent Risk Manager Operational
KnowBe4 Platform Operational
Platform Operational
Real-Time Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Planned Maintenance - Workspace VM Upgrade (UK and EU Instances) Sep 23, 2026 18:00-20:00 UTC

We will be performing maintenance work on the UK and EU Environments of Workspace on September 23rd, 2026 from 18:00 UTC to 20:00 UTC. During this maintenance window users may experience up to 15 minutes of downtime.
Posted on Sep 17, 2026 - 15:40 UTC

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (EU & UK regions) Sep 23, 2026 18:00-19:00 UTC

We will be performing maintenance on the EU and UK regions instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 23rd, 2026, from 6:00 p.m. to 7:00 p.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Posted on Sep 14, 2026 - 19:48 UTC

KSAT - Planned Maintenance Sep 24, 2026 01:00-03:00 UTC

We will be performing maintenance on all region instances of KSAT on September 24, 2026 from 1:00 a.m. to 3:00 a.m. (UTC). During this maintenance, parts of KSAT may be unavailable for approximately 30 minutes.
Posted on Sep 24, 2026 - 01:00 UTC

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (AU) Sep 24, 2026 08:00-09:00 UTC

We will be performing maintenance on the AU region instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 24th, 2026, from 8:00 a.m. to 9:00 a.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Posted on Sep 17, 2026 - 20:52 UTC

Sep 18, 2026

Unresolved incident: KSAT - Unable to Login (US Only).

Sep 17, 2026

Prevent, Protect, Secure Web Forms, Secure Workspace - Planned Maintenance (US & AU regions)
Completed - The scheduled maintenance has been completed.
Sep 17, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC
Scheduled - We will be performing maintenance on the US and AU region instances of Prevent, Protect, Secure Web Forms, and Secure Workspace on September 17th, 2026, from 8:00 a.m. to 8:30 a.m. (UTC). During this maintenance, users may experience up to 15 minutes of service disruption.
Sep 14, 15:56 UTC

Sep 16, 2026

Console Login/Access Issue - (UK Instance)
Resolved - This incident has been resolved.
Sep 16, 20:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 18:16 UTC
Identified - We have identified an issue causing login and access issues for accounts on our UK instance.
Sep 16, 17:47 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Protect blank purchasing page on store.knowbe4.com
Resolved - This incident has been resolved.
Sep 11, 15:04 UTC
Update - We are continuing to monitor the implemented fix for the online store, to ensure that no further issues occur.
Aug 17, 21:02 UTC
Monitoring - We’ve implemented a fix for the online store and we’re monitoring the results to make sure no further issues occur.
Jul 29, 18:40 UTC
Investigating - We have received reports that customers are unable to purchase Protect licenses on store.knowbe4.com. We are investigating this issue and will update this page when we have more information.
Jul 20, 18:24 UTC
Monitoring - We’ve implemented a fix and we’re monitoring the results to make sure no further issues occur.
Jul 17, 18:55 UTC
Investigating - We are investigating users being unable to purchase Protect licenses on store.knowbe4.com. We will update this page when we have more information.
Jul 17, 13:18 UTC

Sep 10, 2026

Real-Time Coaching - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 17:44 UTC
Scheduled - We will be performing maintenance on Real-Time Coaching for all regions on September 10th, 2026 from 1:00 a.m. to 3:00 a.m. (UTC). During maintenance, Real-Time Coaching may experience delays for up to 30 minutes.
Aug 31, 16:11 UTC
PhishER - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 UTC
Scheduled - We will be performing maintenance on PhishER for all regions on September 10, 2026 from 1:00 a.m. to 2:00 a.m. (UTC). During maintenance, PhishER may be unavailable for up to 30 minutes.
Aug 25, 12:08 UTC

Sep 9, 2026

No incidents reported.

Sep 8, 2026

Defend | Emails Not Being Rendered in Classic Outlook
Resolved - On Septermber 8th we made aware that inbound HTML emails rendered partially or blank in Classic Outlook due to a routine HTML library upgrade in Defend's harmful-code-removal engine interacting with Classic Outlook's legacy Word rendering engine. New Outlook and Outlook on the web were unaffected. This was strictly a display issue: no email was delayed, lost, or compromised, and threat detection remained fully active. Engineering has reverted the update to restore normal rendering. If you temporarily disabled harmful-code removal during this window, please re-enable it to ensure complete protection.
Sep 8, 07:00 UTC

Sep 7, 2026

Workspace | Email MFA Verification Issues
Resolved - This incident has been resolved.
Sep 7, 08:25 UTC
Monitoring - We have received reports that the issue with delivery of Email verification MFA for Workspace has been mitigated by Microsoft, and we are monitoring the results.
Sep 4, 14:24 UTC
Investigating - We have received reports of an issue with delivery of Email verification MFA for Workspace.
We are investigating this issue and will update this page when we have more information.
Sep 4, 10:53 UTC

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

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