PAB, PhishER, Prevent, Protect & Defend Degraded Performance
Monitoring - All KnowBe4 services and products are fully operational, and all issues have been mitigated. We will maintain active monitoring of system functionality and share any further updates on this page.
Nov 13, 2026 - 22:33 UTC
Update - We continue to see improvements in the performance of KnowBe4 products and can confirm that PhishER is now operational. We are continuing to monitor Defend performance across the US and Australia regions. Operations in the UK and Europe are now restored. We will continue to provide additional updates as they become available.
Nov 13, 2026 - 20:34 UTC
Update - We continue to see improvements in the performance of KnowBe4 products and can confirm that Protect is now operational. We are continuing to monitor Defend performance across the US and Australia regions. Operations in the UK and Europe are now restored. We will continue to provide additional updates as they become available.
Nov 13, 2026 - 17:27 UTC
Update - We continue to see improvements in the performance of KnowBe4 products and can confirm that Deployment Center and Prevent are now operational. Additionally, we are continuing to monitor Defend performance across the US and Australia regions. Operations in the UK and Europe are now restored. We will continue to provide additional updates as they become available.
Nov 13, 2026 - 17:01 UTC
Update - We are starting to see improvements in the performance of KnowBe4 products and are continuing to monitor operations. We will continue to provide updates as they become available.
Nov 13, 2026 - 14:03 UTC
Update - We are continuing to investigate the issue impacting the performance of KnowBe4 products that rely on a connection to Microsoft. We will provide updates here as they become available
Nov 12, 2026 - 21:25 UTC
Update - We are continuing to investigate issue impacting the performance of KnowBe4 products that rely on a connection to Microsoft. We will provide updates here as they become available
Nov 12, 2026 - 19:15 UTC
Investigating - We are currently investigating an issue impacting the performance of KnowBe4 products that rely on a connection to Microsoft. We will provide updates here, as they become available
Nov 12, 2026 - 18:28 UTC
KnowBe4 Security Awareness Training (KSAT) Operational
Console Operational
Phishing Operational
Training Operational
Real-Time Coaching Operational
Learner Experience (LX) Operational
Email Delivery Operational
User Provisioning Operational
Reporting Operational
APIs Operational
Security Vendor Integration Service Operational
PhishER Operational
Console Operational
Notification Service Operational
Inbox Operational
Integrations Operational
PhishRIP Operational
PhishML Operational
API / Webhooks Operational
Defend Operational
Console Operational
Mail Flow Operational
Authentication Operational
Deployment Center Operational
Prevent Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Deployment Center Operational
Protect Operational
Console Operational
Mail Flow Operational
Authentication Operational
Web Add-In Operational
Web Access Operational
KnowBe4 Security Center Operational
Secure Web Forms Operational
Secure Workspace Operational
KCM GRC Operational
Phish Alert Button Operational
Free Tools Operational
KnowBe4 Website Operational
KnowBe4 Support Website Operational
KnowBe4 Community Operational
KnowBe4 Academy Operational
Agent Risk Manager Operational
KnowBe4 Platform Operational
Platform Operational
Real-Time Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Secure Workspace Scheduled Maintenance (UK) Nov 16, 2026 19:00-21:00 UTC

We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 16th, 2026 from 19:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Posted on Nov 11, 2026 - 15:44 UTC

Secure Workspace Scheduled Maintenance (UK) Nov 17, 2026 19:00-21:00 UTC

We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 17th, 2026 from 19:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Posted on Nov 11, 2026 - 15:46 UTC

Secure Workspace Scheduled Maintenance (UK) Nov 18, 2026 19:00-21:00 UTC

We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 18th, 2026 from 19:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Posted on Nov 11, 2026 - 15:47 UTC

Secure Workspace Scheduled Maintenance (UK) Nov 19, 2026 19:00-21:00 UTC

We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 19th, 2026 from 19:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Posted on Nov 11, 2026 - 15:59 UTC

Nov 13, 2026

Unresolved incident: PAB, PhishER, Prevent, Protect & Defend Degraded Performance.

Nov 12, 2026

Secure Workspace Scheduled Maintenance (UK)
Completed - The scheduled maintenance has been completed.
Nov 12, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 20:01 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 12th, 2026 from 19:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 12, 19:57 UTC
Secure Workspace Scheduled Maintenance (EU)
Completed - The scheduled maintenance has been completed.
Nov 12, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 18:30 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the EU West region on November 12th, 2026 from 18:30 - 20:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 11, 15:49 UTC

Nov 11, 2026

Secure Workspace Scheduled Maintenance (UK)
Completed - The scheduled maintenance has been completed.
Nov 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 20:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 11th, 2026 from 20:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 10, 19:15 UTC
Secure Workspace Scheduled Maintenance (EU)
Completed - The scheduled maintenance has been completed.
Nov 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 19:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the EU West region on November 11th, 2026 from 19:00 - 20:00 UTC. During this maintenance you may experience a service disruption of up to 30 minutes.
Nov 10, 14:03 UTC
Secure Workspace Scheduled Maintenance (US)
Completed - The scheduled maintenance has been completed.
Nov 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 11:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the US East region on November 11th, 2026 from 09:00 - 11:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 10, 19:10 UTC

Nov 10, 2026

Secure Workspace Scheduled Maintenance (UK)
Completed - The scheduled maintenance has been completed.
Nov 10, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 20:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the UK South region on November 10th, 2026 from 20:00 - 21:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 9, 16:37 UTC
Secure Workspace Scheduled Maintenance (EU)
Completed - The scheduled maintenance has been completed.
Nov 10, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 19:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the EU West region on November 10th, 2026 from 19:00 - 20:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 9, 16:33 UTC
Secure Workspace Scheduled Maintenance (US)
Completed - The scheduled maintenance has been completed.
Nov 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 09:00 UTC
Scheduled - We will be performing maintenance work on a subset of Secure Workspace instances in the US East region on November 10th, 2026 from 09:00 - 11:00 UTC. During this maintenance you may experience a service disruption of up to 60 minutes.
Nov 9, 16:35 UTC

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Prevent & Protect - Email delivery issues
Postmortem - Read details
Nov 13, 17:09 UTC
Resolved - This incident has been resolved.
Nov 6, 21:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 16:05 UTC
Update - We are currently investigating an issue impacting email delivery for Prevent and Protect customers. We will update here when more information is available.
Nov 6, 15:34 UTC
Investigating - We are currently investigating an issue impacting email delivery for Prevent customers. We will update here when more information is available.
Nov 6, 15:14 UTC

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

Defend Email Processing Delays
Postmortem - Read details
Nov 5, 15:08 UTC
Resolved - This incident has been resolved.
Nov 2, 19:24 UTC
Monitoring - We have identified an issue causing some delays with email processing for KnowBe4 Defend customers. Our team has implemented a fix and monitoring results. Delayed emails will automatically retry to process.
Nov 2, 14:10 UTC
Defend - Inbound Mail Errors
Postmortem - Read details
Nov 5, 15:08 UTC
Resolved - This incident has been resolved.
Nov 2, 12:56 UTC
Monitoring - We have identified an issue that is causing some inbound emails for KnowBe4 Defend customers using Exchange Online connectors to be rejected. We have implemented a fix and are monitoring.
Oct 31, 11:22 UTC

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Oct 30, 2026

No incidents reported.

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