KnowBe4 Status

KMSAT - Console Issues (US only)

Update - We have received reports that some users are experiencing degraded performance in their KMSAT consoles, including phishing and training campaigns. We've identified a cause of the issues and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Jul 19, 2023 - 14:20 EDT

Update - We've identified a cause of the issues some users are experiencing with their training and phishing campaigns, and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Jul 19, 2023 - 14:01 EDT

Identified - We've identified a cause of the issues some users are experiencing with their training, and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Jul 19, 2023 - 10:04 EDT

Monitoring - We’ve implemented a fix for the issues some users were experiencing with their training. We’re monitoring the results to make sure no further issues occur.
Jul 18, 2023 - 17:26 EDT

Investigating - We have received reports that some users are experiencing issues with their training. We are investigating this issue and will update this page when we have more information.
Jul 18, 2023 - 15:38 EDT

Kevin Mitnick Security Awareness Training (KMSAT) Degraded Performance

Console Operational

Phishing Degraded Performance

Training Degraded Performance

Learner Experience (LX) Operational

Email Delivery Operational

User Provisioning Operational

Reporting Operational

API Operational

PIQ Operational

SecurityCoach Operational

Console Operational

Security Vendor Integration Service Operational

User Mapping Engine Operational

Real-Time Coaching Campaigns Operational

Coaching Delivery Operational

PhishER Operational

Console Operational

Notification Service Operational

Inbox Operational

Integrations Operational

PhishRIP Operational

PhishML Operational

Rooms Operational

Webhooks Operational

KCM GRC Operational

Console Operational

KnowBe4.com Operational

Support.KnowBe4.com Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

KCM GRC - Planned Maintenance (US and UK Only) Jul 26, 2023 21:00-23:00 EDT

We will be performing maintenance on the US and UK instances of the KCM GRC platform on July 27th from 1 - 3 a.m. (UTC).

The KCM GRC platform will be unavailable for up to 2 hours during this maintenance period.
Posted on Jul 05, 2023 - 14:40 EDT

Past Incidents

Jul 21, 2023

No incidents reported today.

Jul 20, 2023

KMSAT - Merge Users Temporarily Disabled (US Only)

Resolved - This incident has been resolved.
Jul 20, 19:10 EDT

Monitoring - We've re-enabled the Merge Users tool and are monitoring the console to make sure no further issues occur.
Jul 20, 15:17 EDT

Investigating - We have temporarily disabled the Merge Users tool in the KMSAT console due to degraded performance. We’ll continue to post on our status page with any new information or updates.
Jul 19, 15:58 EDT

Jul 19, 2023

Unresolved incident: KMSAT - Console Issues (US only).

Jul 18, 2023

Jul 17, 2023

No incidents reported.

Jul 16, 2023

No incidents reported.

Jul 15, 2023

No incidents reported.

Jul 14, 2023

KMSAT - Console Loading Issues (US Only)

Resolved - This incident has been resolved.
Jul 14, 10:11 EDT

Monitoring - We’ve implemented a fix for the issue causing users to experience loading issues with their KMSAT consoles. We’re monitoring the results to make sure no further issues occur.
Jul 13, 13:52 EDT

Identified - We've identified the cause of the loading issues some users are experiencing with their KMSAT consoles and are working on implementing a fix. We'll continue to post on our status page with any new information or updates.
Jul 13, 12:20 EDT

Investigating - We have received reports that some users are experiencing loading issues with their KMSAT consoles. We are investigating this issue and will update this page when we have more information.
Jul 13, 11:43 EDT

Jul 13, 2023

Jul 12, 2023

KMSAT - Planned Maintenance (US Only)

Completed - The scheduled maintenance has been completed.
Jul 12, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 EDT

Scheduled - We will be performing maintenance on the KMSAT console on July 13th, 2023 from 1-2 a.m. (UTC).

For approximately 30-60 minutes during this maintenance period, phishing tests will be delayed. The rest of the KMSAT console will remain functional.
Jun 19, 15:22 EDT

Jul 11, 2023

No incidents reported.

Jul 10, 2023

No incidents reported.

Jul 9, 2023

No incidents reported.

Jul 8, 2023

No incidents reported.

Jul 7, 2023

No incidents reported.