On Tuesday, 07/23/2024, from approximately 1:14 p.m. to 3:50 p.m. (UTC), some users experienced login issues with the KnowBe4 console.
This incident was caused by excessive server requests from a long-running query on one of our backend databases. To resolve the issue, we removed legacy code that was causing the query, and the KnowBe4 console returned to normal performance by 3:50 p.m.
To prevent this type of issue in the future, we have improved our code to remove the need for the query that caused this issue. No data loss occurred as a result of this issue.