KSAT - Login, Campaign, and PAB Issues
Incident
Report for KnowBe4
Postmortem
On Thursday, 07/18/2024 from approximately 4:31 p.m to 5:40 p.m. (UTC), users experienced loading issues with the KSAT console. This was caused by a database update that removed a certain field from the search index. Searches made using that field were not able to be completed and caused database slowness. To resolve this issue, we updated the database again to restore the field to the search index.
To prevent this issue in the future, we have improved our deployment workflows to ensure all essential fields are available in the search index.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
The issues with KSAT console logins, campaign delays, and authenticating the PAB have been resolved. We're monitoring the results to make sure no further issues occur.
Identified
We have identified an issue with KSAT console logins, campaign delays, and PAB authentication, and we are working on implementing a fix. We'll update on our status page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console, Phishing, Training).