PhishER - PhishRIP Issues
Postmortem
On Wednesday, January 29, 2025, from approximately 4:21 p.m. to 6:36 p.m. (UTC), some customers experienced issues creating and updating PhishRIP actions in the PhishER console.
These issues were caused by an earlier update for the PhishER console. This update caused PhishRIP actions to no longer be flagged in the PhishER console, which delayed the creation of PhishRIP actions and any updates to existing actions. To resolve this issue, we updated our code to ensure actions were flagged again correctly. The PhishER console and all affected PhishRIP actions returned to normal performance by 6:36 p.m. (UTC).
To prevent this type of issue in the future, we have updated our workflows to ensure that PhishRIP actions are flagged correctly in future updates.
No data loss occurred as a result of this issue.