On Monday, October 21, 2024, from approximately 5:34 p.m. to 6:21 p.m. (UTC), some customers experienced 500 errors and login issues with the KSAT console.
These issues were caused by a code deployment that affected backend caching. This deployment slowed the caching service and caused loading delays and 500 errors for the KSAT console. To resolve this issue, the code deployment was reverted, and the KSAT console returned to normal performance by October 21, 2024, at 6:21 p.m. (UTC).
To prevent this type of issue in the future, we are improving our workflows and coordination between teams when deploying code that will affect caching services.
No data loss occurred as a result of this issue.