On Wednesday, 05/29/2024, from 1:06 p.m. to 6:06 p.m. (UTC), Active Directory Integration (ADI) syncs in the KnowBe4 console were stuck in a “processing” status.
Upon investigation, we determined that the issue occurred when a software update to a third-party library caused the syncs to stop processing. We corrected the issue by updating our software to match the third-party library’s new format and ADI syncing returned to normal performance by 6:06 p.m. (UTC).
To prevent this issue in the future, we have error alerts to notify us of potential user sync issues so we can catch and respond to problems as soon as possible.
No data loss occurred as a result of this issue.