KMSAT - Reply-to Phishing
Incident
Report for KnowBe4
Postmortem
From 3:10 p.m. (ET) on 08/04/2020 until 2:12 p.m. (ET) on 08/06/2020, phishing test reply failures were not being recorded in customer accounts. This was caused by an issue in our inbound mail system which resulted in end user phishing test reply emails bouncing instead of being delivered to and processed by our system. Phishing test replies during this time were not received and thus were not recorded.
There was no data loss associated with this issue.
Resolved
This issue has been resolved.
Monitoring
A fix has been implemented for this issue and we are monitoring the results.
Investigating
We are currently investigating an issue with reply-to phishing in KMSAT. Some accounts are not able to access user email replies or view reply-to phishing test failures.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Phishing, Reporting).