Important Note: We recently updated one of our IPs to optimize email deliverability for our Security Awareness Training (KMSAT) and PhishER platforms.

If you're using Office 365 and you've already whitelisted KnowBe4's IPs but are experiencing email deferments or delays, we recommend setting up a receive connector according to the instructions in this article.

PhishER - Dashboard, Inbox, and Rooms Pages Not Loading Data - US Server
Incident Report for KnowBe4
Resolved
This incident has been resolved.
Posted Sep 24, 2020 - 19:28 EDT
Monitoring
We are monitoring for any further issues.
Posted Sep 24, 2020 - 15:22 EDT
Investigating
We are currently investigating an intermittent issue where the PhishER Dashboard, Inbox, and Rooms pages are not loading data. We will update this page when we have more information.
Posted Sep 24, 2020 - 11:49 EDT
This incident affected: PhishER (Console).