On Monday, August 5th, 2024, from approximately 6:05 p.m. until August 6th, 2024, at 2:05 p.m. (UTC), some customers on the EU instance of the KSAT console experienced issues with starting campaigns, generating reports, adding users to campaigns, and mapping users in SecurityCoach.

This incident was caused by an update to resolve the prior incident KSAT - Campaign Delays that occurred on August 5th, 2024. This update caused the affected tasks to appear to be successful in the backend despite not completing. Another update was deployed to address the issue and restart the processes. The console returned to regular performance by 2:05 p.m on August 6th, 2024.

To prevent this type of issue in the future, we have enhanced our logging and monitoring capabilities to allow for improved visibility into our task processing.