On Monday, 10/16/2023, from approximately 8:30 a.m. until 9:40 a.m. (UTC), some users experienced login issues and degraded performance in their KMSAT consoles.
This incident was caused by higher-than-expected traffic on the database. Once we adjusted our database resources, KMSAT was able to return to normal performance by 9:40 a.m. (UTC).
To prevent this type of issue in the future, we are making adjustments to our database resource settings.
No data loss occurred as a result of this issue.