On Wednesday, 05/15/2024, from approximately 12:35 p.m. until 3:15 p.m. (UTC), some users experienced issues with loading information about accounts in their KSAT console.

This incident was caused when we deployed an update for an upcoming feature. The update unexpectedly affected the index page for accounts, and as a result, partners did not have access permissions for the updated information. Once we added the proper permissions, partners were able to access the page again by 3:15 p.m. (UTC).

To prevent this type of issue in the future, we are increasing additional testing in our workflow to check for similar errors before updates are deployed.

No data loss occurred as a result of this issue.