KSAT - Loading Issues

On Wednesday, January 29, 2024, from approximately 9:37 p.m. to 10:34 p.m. (UTC), some customers experienced issues with loading parts of the KSAT console.

These issues were caused by an update to our Dashboard tab. This update changed how Risk Score values were read and caused errors for areas of the console that used the Risk Score feature. To resolve this issue, we rolled back the update, and the KSAT console returned to normal performance by 10:34 p.m. (UTC).

To prevent this type of issue in the future, we have improved our workflows to include additional manual and automated testing of different KSAT console areas before similar future updates.

No data loss occurred as a result of this issue.