KSAT - Login Issues
Incident Report for KnowBe4

On Wednesday, 06/19/2024, from approximately 6:39 p.m. until 7:09 p.m. (UTC), some users were unable to log in to their KSAT console or authenticate the Phish Alert Button (PAB).

At approximately 6:35 p.m. (UTC), we deployed a framework update to our KSAT product that removed legacy information. The update was deployed using a new version of our application framework, and this new version’s functionality unexpectedly prevented the console from allowing users to log in or authenticate the PAB.

Once the update finished deploying, KSAT returned to normal performance by 7:09 p.m. (UTC).

To prevent this type of issue in the future, we have updated our deployment processes to account for the new framework requirements.

No data loss occurred as a result of this issue.

Posted Jun 19, 2024 - 21:44 UTC

This incident has been resolved.
Posted Jun 19, 2024 - 21:33 UTC
The issues with logging in to the KSAT console and authenticating the PAB have been resolved. We're monitoring the results to make sure no further issues occur.
Posted Jun 19, 2024 - 19:31 UTC
We have received reports that some customers are unable to log in to their KSAT console or authenticate the PAB. We are investigating this issue and will update this page when we have more information.
Posted Jun 19, 2024 - 18:53 UTC
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).