On Wednesday, 06/19/2024, from approximately 6:39 p.m. until 7:09 p.m. (UTC), some users were unable to log in to their KSAT console or authenticate the Phish Alert Button (PAB).

At approximately 6:35 p.m. (UTC), we deployed a framework update to our KSAT product that removed legacy information. The update was deployed using a new version of our application framework, and this new version’s functionality unexpectedly prevented the console from allowing users to log in or authenticate the PAB.

Once the update finished deploying, KSAT returned to normal performance by 7:09 p.m. (UTC).

To prevent this type of issue in the future, we have updated our deployment processes to account for the new framework requirements.

No data loss occurred as a result of this issue.