KSAT - Login Issues
Incident
Report for KnowBe4
Postmortem
On Thursday, August 15, 2024, from approximately 6:10 p.m. to 7:08 p.m. (UTC), some US customers were unable to log in to their KnowBe4 console.
This incident was caused by a third-party vendor update. An Amazon Web Services (AWS) planned configuration change increased API error rates for the KnowBe4 console. An AWS rollback was automatically triggered at 6:17 p.m. and service was fully restored by 7:08 p.m. For more information, see Amazon’s AWS Service History post on their website.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
The issues with KSAT console logins and 500 errors have been resolved. We're monitoring the results to make sure no further issues occur.
Update
We are continuing to investigate this issue.
Investigating
We have identified an issue with KSAT console logins and 500 errors. We are working on implementing a fix and we'll update this page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console, Phishing, Training, User Provisioning).