KSAT - Widespread User Profile Access Issues

Incident Report for KnowBe4

Postmortem

On Wednesday, June 3, 2026, from approximately 14:49 to 16:09 (UTC), customers experienced errors when accessing the User Details page in the KSAT console.

This issue was caused by an update that introduced missing fields, which prevented the User Details page from loading. To resolve this issue, our team updated the console again to restore the missing fields, and the KSAT console returned to normal performance by approximately 16:09 (UTC). To prevent similar issues in the future, additional automated tests were added.

No data loss occurred as a result of this issue.

Posted Jul 15, 2026 - 15:23 UTC

Resolved

This incident has been resolved.

Posted Jun 03, 2026 - 18:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 03, 2026 - 16:16 UTC

Investigating

We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.

Posted Jun 03, 2026 - 15:07 UTC

This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).