Important Note: We recently updated one of our IPs to optimize email deliverability for our Security Awareness Training (KMSAT) and PhishER platforms.

If you're using Office 365 and you've already whitelisted KnowBe4's IPs but are experiencing email deferments or delays, we recommend setting up a receive connector according to the instructions in this article.

KnowBe4 Training Site Unavailable
Incident Report for KnowBe4
Resolved
On Feb 5th 2019 at 3:19 PM there was a brief outage where the KnowBe4 training site was unavailable. Service was fully restored by 3:35 PM. This was entirely a site availability issue, there was no integrity or security impact to customer data. The outage was caused due to an infrastructure change that was deployed prematurely to our production environment. Since that deployment we have put in additional verification checks to our deployment process.
Posted Feb 05, 2019 - 10:35 EST