KMSAT - Slow Console Performance
Incident
Report for KnowBe4
Postmortem
On March 21, 2021, from approximately 11:41 p.m. to March 22, 2021 10:46 a.m. (ET), KMSAT users experienced delays with the KMSAT console.
The incident was caused by a slow-running backend process that was slowed down even further due to a sudden increase in customer requests. The slow-running backend process was stopped, allowing the platform to return to normal performance by 10:46 a.m. (ET).
To prevent this type of issue in the future, we have increased the speed of database queries. Other improvements are planned to ensure that a sudden increase in customer requests do not affect overall platform performance.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are currently monitoring the results.
Investigating
We’ve received reports that the KMSAT console is running slower than normal. We are looking into these reports and will update this page when we have more information.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).