New Modstore 500 Errors

Incident Report for KnowBe4

Resolved

This incident has been resolved.

Posted May 21, 2026 - 17:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 21, 2026 - 13:41 UTC

Identified

We've received reports that customers are unable to access the new Modstore experience and are receiving 500 errors. We are investigating these issues and will update this page when we have more information.

Posted May 21, 2026 - 13:40 UTC

This incident affected: KnowBe4 Security Awareness Training (KSAT) (Training).