On March 1, 2021, from approximately 9:18 a.m. to 1:25 p.m. (ET), KMSAT users experienced message delays that affected the timely delivery of passwordless login, password reset, and account confirmation emails.
This was caused by an undetected, minor code error which caused some unnecessary traffic to our mail server. Combined with an increase in KMSAT user traffic, this led to significant mail delivery delays. We fixed this code error and by 1:25 p.m. (ET) our mail delivery service was no longer delayed.
No data loss occurred as a result of this issue.