Defend Recent Emails Tab Returning Errors (US)

On Tuesday, June 24, 2025, from approximately 5:49 p.m. to 7:23 p.m. (UTC), some customers experienced errors when viewing their Recent Emails page in the Defend console.

This issue was caused by database updates to improve performance. These updates caused unexpected database resyncs to occur, which led to temporary errors for email searches. The issue resolved itself automatically when the updates were completed, and the Defend console database returned to normal performance by 7:23 p.m. (UTC).

To prevent this type of issue in the future, we have verified expected database resync behavior with our database provider. Using that information, we have implemented workflow improvements to maintain search feature availability during similar updates.

No data loss occurred as a result of this issue.