KMSAT - Download Center Issues (US & EU)
Incident
Report for KnowBe4
Postmortem
On Thursday, 11/16/2023, at 2:30 PM (UTC) until Monday, 11/20/2023, at 7:00 PM (UTC), some KMSAT admins could not generate reports with custom date ranges.
This incident occurred after deploying a fix to a separate bug related to reports and date ranges. After identifying the cause of the issue, we reverted the previous bug fix and the report behavior returned to normal performance.
To avoid similar issues in the future, we will add more date and time zone testing to our testing process.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the download center issue and we’re monitoring the results to make sure no further issues occur.
Investigating
We have received reports that some users are experiencing issues with the download center. We are investigating this issue and will update this page when we have more information.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Reporting).