On Thursday, 11/16/2023, at 2:30 PM (UTC) until Monday, 11/20/2023, at 7:00 PM (UTC), some KMSAT admins could not generate reports with custom date ranges.
This incident occurred after deploying a fix to a separate bug related to reports and date ranges. After identifying the cause of the issue, we reverted the previous bug fix and the report behavior returned to normal performance.
To avoid similar issues in the future, we will add more date and time zone testing to our testing process.
No data loss occurred as a result of this issue.