On Monday, 04/22/2024, from approximately 1:24 p.m. until 2:31 p.m. (UTC), the US instance of the KSAT console experienced elevated error rates and increased latency.

This incident was caused by an overload on our server's CPU due to inefficient data handling in our backend processes. This overload prevented new connection requests from being processed, leading to increased error rates and latency.

Once we identified and fixed the backend processes, the KSAT console returned to normal performance by 2:31 p.m. (UTC).

No data loss occurred as a result of this issue.