On Thursday, 7/27/2023, from approximately 3:40 p.m. to 4:02 p.m. (UTC), some users experienced intermittent access issues with their KMSAT consoles.
This incident was caused by a database update that used more resources than expected. Once the update was reverted, KMSAT was able to return to normal performance by 4:02 p.m. (UTC).
To prevent this type of issue in the future, we will run additional tests before updating the database.
No data loss occurred as a result of this issue.