KMSAT - User Management Issues (US Only)
Incident
Report for KnowBe4
Postmortem
On Thursday, 7/27/2023, from approximately 3:40 p.m. to 4:02 p.m. (UTC), some users experienced intermittent access issues with their KMSAT consoles.
This incident was caused by a database update that used more resources than expected. Once the update was reverted, KMSAT was able to return to normal performance by 4:02 p.m. (UTC).
To prevent this type of issue in the future, we will run additional tests before updating the database.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Identified
We've identified the cause of the user management issues in the KMSAT console, and are working on implementing a fix. These issues may impact other parts of the console. We'll continue to post on our status page with any new information or updates.
Investigating
We've identified the cause of the user management issues in the KMSAT console, and are working on implementing a fix. These issues may impact other parts of the console. We'll continue to post on our status page with any new information or updates.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Console).