PhishER - Processing Delays
Incident
Report for KnowBe4
Postmortem
On Wednesday, 3/1/2023, from approximately 11:45 a.m. until 4:10 p.m. (ET), some emails were slow to populate in PhishER.
This incident was caused by an internal database indexing issue, which caused delays and prevented some jobs from processing. Once the indexing issue was fixed, PhishER was able to return to normal performance by 4:10 p.m. (ET). All queued emails also populated successfully.
To prevent this type of issue in the future, we are making adjustments to our indexing process.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the delays some users are experiencing with processing messages within their PhishER platform. We’re monitoring the results to make sure no further issues occur.
Investigating
We have received reports that some users are experiencing delays with processing messages within their PhishER platform. We are investigating this issue and will update this page when we have more information.
This incident affected: PhishER (Inbox).