On Sunday, 3/6/2022, from approximately 8:50 a.m. until 7:30 p.m. (ET), users were unable to access their KMSAT consoles on the US instance.
This issue was caused by an error in one of our servers that led to login and console navigation failures. Once a fix was released, KMSAT returned to normal performance by 3/6/2022 at 7:30 p.m. (ET).
To prevent this type of issue in the future, we are adding additional monitoring and alerts related to this server.
No data loss occurred as a result of this issue.