KMSAT - Training & Learner Experience (LX) Issues

Incident Report for KnowBe4

Postmortem

On Wednesday, 1/26/2022, from approximately 12:00 p.m. until Tuesday, 2/1/2022 at approximately 12:00 p.m. (ET), some users were enrolled in courses they had already completed.

This issue was caused by a reset that incorrectly reset customers’ enrollment timelines. Once the enrollments were fixed, KMSAT returned to normal performance by 2/1/2022 at 12:00 p.m. (ET).

To prevent this type of issue in the future, we are adding additional testing and reviews to our workflow.

No data loss occurred as a result of this issue.

Posted Feb 24, 2022 - 22:14 UTC

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 20:07 UTC

Monitoring

We’ve implemented a fix for the training and LX issues and we’re monitoring the results to make sure no further issues occur.

Posted Jan 14, 2022 - 16:46 UTC

Investigating

We have received reports that users are experiencing issues with their training and the Learner Experience. We are investigating this issue and will update this page when we have more information.

Posted Jan 14, 2022 - 14:59 UTC

This incident affected: KnowBe4 Security Awareness Training (KSAT) (Training, Learner Experience (LX)).