PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Incident Report for KnowBe4

Resolved

This incident has been resolved.

Posted Aug 18, 2026 - 20:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 18, 2026 - 15:26 UTC

Investigating

We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings

Posted Aug 18, 2026 - 14:29 UTC

This incident affected: Phish Alert Button.