KMSAT - Advanced Reporting - training.knowbe4.com
Incident
Report for KnowBe4
Postmortem
On November 13, 2020, at approximately 12:00 p.m. ET, a slow database query was deployed which led to the Reports tab not loading on U.S. KMSAT accounts (accounts located at training.knowbe4.com).
To resolve this issue, a reworked, efficient query was deployed at around 3 p.m. ET.
No data loss occurred as a result of this issue.
Resolved
This issue has been resolved.
Investigating
We’re currently investigating an issue with Advanced Reporting, where the Reports tab is not loading on some accounts on our training.knowbe4.com site.
We will update this page when we have more information.
We will update this page when we have more information.
This incident affected: Kevin Mitnick Security Awareness Training (KMSAT) (Reporting).