On Friday, 3/25/2022, from approximately 1:13 p.m. until 3:25 p.m. (ET), some users experienced issues with degraded performance and 502 errors in their KCM GRC platforms.

This incident was caused by an external scan that was looking for vulnerabilities in our KCM GRC product. This external scan caused a high amount of traffic, slowing down KCM GRC's performance.

To resolve the issue, we implemented a strategy to protect the KCM GRC platform from being affected by anomalous high-traffic events. Once this strategy was implemented, KCM GRC was able to return to normal performance by 3:25 p.m. (ET).

This strategy will remain in place to prevent this type of issue in the future.

The platform was not compromised during this incident and no data loss occurred.