KMSAT - Phishing Campaign Issues
Incident
Report for KnowBe4
Postmortem
On Tuesday, 6/21/2022, from approximately 1:19 p.m. until 5:01 p.m. (ET), some users experienced issues while loading pages on the Phishing tab of their KMSAT consoles.
This incident was caused by a backend update that took longer than expected to finish. Once the update finished, KMSAT was able to return to normal performance by 5:01 p.m. (ET).
To prevent this type of issue in the future, we are adding additional testing to our workflow for backend updates that change a table.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the issue with phishing campaigns and we’re monitoring the results to make sure no further issues occur.
Identified
We’ve identified the cause of the issue with phishing campaigns and are working on implementing a fix. We’ll continue to post on our status page with any new information or updates.
This incident affected: KCM GRC (Console) and Kevin Mitnick Security Awareness Training (KMSAT) (Phishing).