On Monday, October 7, 2024, from approximately 4:08 p.m. to 9:29 p.m. (UTC), some customers experienced issues with downloading reports in the Download Center on the US instance of their KSAT console.

This incident was caused by a high number of requests, which backed up the report generation queue. To resolve this issue, we increased the number of simultaneous requests that can be made to the database. This change allowed the backed-up queue of requests to be processed.

We also found and resolved a related issue for partner admins who were unable to generate Training and Phishing Activities reports. This issue was caused by a new CSV setting for reports. Once we adjusted the setting, the reports began generating again.

Once these issues were resolved, the console returned to regular performance by 9:29 p.m. on October 7, 2024.

No data loss occurred as a result of this issue.