PhishER - Degraded Performance

Incident Report for KnowBe4

Postmortem

From 9:44 a.m. (ET) to 10:32 a.m. (ET), PhishER's search and analytics engine experienced degraded performance due to increased traffic. Upgrades were implemented to improve performance and all systems are functioning normally. There was no data loss associated with this issue.

Posted Mar 11, 2020 - 21:23 UTC

Resolved

This issue has been resolved.

Posted Mar 11, 2020 - 16:56 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 11, 2020 - 16:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 11, 2020 - 16:19 UTC

Investigating

We're experiencing intermittent performance issues on our PhishER platform and are investigating the potential cause.

Posted Mar 11, 2020 - 16:03 UTC

This incident affected: PhishER (Console).