On Friday, November 8, 2024, from approximately 1:28 p.m. to November 11, 2024, at 1:45 p.m. (UTC), customers experienced issues with loading the leaderboard and team dashboard in the Learner Experience (LX).

This issue was caused by a system upgrade that affected the leaderboard and team dashboard features. During this upgrade, updates to both features caused them to revert to a default disabled state. To resolve this issue, both features were re-enabled, and the LX console returned to normal performance by November 11, 2024, at 1:45 p.m. (UTC).

To prevent this type of issue in the future, we are improving our code to ensure that permanent features remain enabled by default, and we are implementing additional checks during updates to determine if a feature should be disabled.

No data loss occurred as a result of this issue.