On Thursday, 8/3/2023, from approximately 12:39 p.m. until 5:16 p.m. (UTC), some users experienced issues with user provisioning syncs in their KMSAT consoles.
This incident was caused by a backend upgrade that did not update all the dependent code, which impacted user provisioning. Once the code was updated, KMSAT was able to return to normal performance by 5:16 p.m. (UTC).
To prevent this type of issue in the future, we are adding more research and testing to our workflow.
No data loss occurred as a result of this issue.