On Monday, 1/10/2022, from approximately 3:58 p.m. until 4:09 p.m. (ET), users were unable to access their KMSAT consoles.
This issue was caused by a backend system update for KMSAT that unexpectedly made the system unavailable. Once the update completed, KMSAT returned to normal performance by 1/10/2022 at 4:09 p.m. (ET).
To prevent this type of issue in the future, we will add more protections to prevent this type of issue from disrupting system availability.
No data loss occurred as a result of this issue.