KSAT - Specific Phishing Campaigns Not Starting

On Wednesday, April 30, 2025, from approximately 1:25 p.m. to 1:41 p.m. (UTC), some customers experienced an error where certain scheduled phishing campaigns would not start.

These issues were caused by a legacy phishing templates update meant to support using the console’s default phishing language when localization was unavailable. This update caused an error for certain templates that were unavailable in the console’s default phishing language. Phishing campaigns using only the affected templates were also unable to start because there were no eligible templates. To resolve this issue, we reverted the update to allow the templates to send. The templates returned to normal performance by April 30, 2025, at 1:41 p.m. (UTC).

To prevent this type of issue in the future, we are maintaining the existing functionality to send legacy templates without requiring the console’s default phishing language.

No data loss occurred as a result of this issue.