KnowBe4 Status - PhishER - PhishRIP Issues

PhishER - PhishRIP Issues

Incident Report for KnowBe4

Postmortem

From Tuesday, August 28, 2024, at approximately 8:50 p.m. until Thursday, August 29, 2024 at approximately 3:44 p.m. (UTC), some customers experienced an issue with their PhishRIP queries not processing.

This incident was caused by the removal of legacy code that was still used by a connected service. This issue was mitigated when the code was restored at approximately 10:00 p.m on August 28, 2024. We restored all PhishRIP queries that did not run during this incident and the console returned to regular performance by 3:44 p.m. on August 29, 2024.

To prevent this issue in the future, we have implemented automated monitoring for the affected service and we are reviewing a larger scope of services when removing legacy code.

No data loss occurred as a result of this issue.

Posted Sep 16, 2024 - 19:35 UTC

Resolved

This incident has been resolved.

Posted Aug 29, 2024 - 15:35 UTC

Monitoring

We’ve implemented a fix for the PhishER PhishRip issues, and we’re monitoring the results to make sure no further issues occur.

Posted Aug 28, 2024 - 23:41 UTC

Identified

We've identified the cause of the PhishER PhishRIP issues, and we are working on implementing a fix. We'll update our status page with any new information or updates.

Posted Aug 28, 2024 - 22:54 UTC

Investigating

We have received reports that PhishRIPs are not processing. We are investigating this issue and will update this page when we have more information.

Posted Aug 28, 2024 - 21:05 UTC

This incident affected: PhishER (Console, PhishRIP).