On Thursday, 04/04/2024, from approximately 1:12 a.m. until 1:07 p.m. (UTC), some partner admins experienced issues with using multi-factor authentication (MFA) to access their KnowBe4 console.
This incident was caused when the MFA login process was updated for partner admins. The database generated new login information for existing partner admins instead of using the existing login information. Once we replaced the new login information with the previous, correct information, the partner admins were able to use multi-factor authentication to log in to their KnowBe4 console. The KnowBe4 console was able to return to normal performance by 1:07 p.m. (UTC).