On Tuesday, 7/18/2023, from approximately 1:00 p.m. until Wednesday, 7/19/2023, at 8:00 p.m. (UTC), some users experienced delays with their KMSAT phishing campaigns, training campaigns, and training progress updates.
This incident was caused by a backend update that increased the load on the database. As a result, some phishing campaigns, training campaigns, and training progress updates were delayed. Once we reduced the load, KMSAT was able to return to normal performance by Wednesday, 7/19/2023, at 8:00 p.m. (UTC).
To prevent this type of issue in the future, we made updates to optimize our database processes.
No data loss occurred as a result of this issue.