Prevent and Protect - Web Add-in Send Issues (EU Only)
Incident
Report for KnowBe4
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the Web Add-in sending errors and we’re monitoring the results to make sure no further issues occur.
Investigating
We have received reports that the KnowBe4 Email Security Add-in is showing the error "The add-in KnowBe4 email security is preventing this message from being sent" when sending emails. We are investigating this issue and will update this page when we have more information.
This incident affected: Prevent (Web Add-In) and Protect (Web Add-In).