Webforms not loading
Incident
Report for KnowBe4
Resolved
During a scheduled registrar migration of internal and test domains, a production domain was inadvertently included and not caught in the pre-checks. The initial migration action included updates to the configured Name Servers which resulted in potential service interruptions from 16:00 GMT on March 17 until confirmed full restoration post-propagation at 13:00 GMT on March 18.
We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
We have isolated the process issue and remediated. A review of DNS monitoring options is underway to identify opportunities for faster detection.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We are currently experiencing an issue with Webforms not loading and are currently investigating.
This incident affected: Secure Web Forms.