KMSAT ModStore and Phishing Service Issues (US & EU)

Incident Report for KnowBe4

Postmortem

At approximately 11:11 a.m. (ET), we discovered a connection issue on our Security Awareness Training platform. The connection issue was identified quickly and a fix was fully deployed by 12:01 p.m. (ET).

Posted Feb 13, 2020 - 17:14 UTC

Resolved

This incident has been resolved.

Posted Feb 13, 2020 - 17:01 UTC

Investigating

We have had reports that customers are experiencing issues connecting to the ModStore and the Phishing area of our Security Awareness Training platform. We have identified the issue and are currently implementing a fix.

Posted Feb 13, 2020 - 16:11 UTC

This incident affected: Kevin Mitnick Security Awareness Training (KMSAT) (Console, Phishing).