PhishER - Dashboard, Inbox, and Rooms Pages Not Loading Data - US Server

Incident Report for KnowBe4

Postmortem

From approximately 10:15 a.m. (ET) until 12:43 p.m. (ET), the PhishER platform experienced intermittent issues with loading content on the Dashboard, Inbox, Rooms, and PhishRIP pages.

This was due to a query which caused abnormally high CPU usage. To mitigate the issue, the query was stopped.

No data loss occurred as a result of this issue.

Posted Sep 15, 2020 - 20:59 UTC

Resolved

This incident has been resolved.

Posted Sep 15, 2020 - 18:01 UTC

Monitoring

We have implemented a fix and are monitoring for any further issues.

Posted Sep 15, 2020 - 16:56 UTC

Investigating

We are currently investigating an issue where the PhishER Dashboard, Inbox, and Rooms pages are not loading data. We will update this page when we have more information.

Posted Sep 15, 2020 - 16:40 UTC

This incident affected: PhishER (Console).