PhishER Platform Loading Issues (US only)

Incident Report for KnowBe4

Postmortem

On Wednesday, 04/24/2024, from approximately 1:45 p.m. until 2:30 p.m. (UTC), some users experienced issues with PhishER platform loading times.

This incident was caused by an inefficient backend query during a period of unusually high activity. The incident was resolved when activity levels lowered and PhishER was able to return to normal performance by 2:30 p.m. (UTC).

To prevent this type of issue in the future, we have refined the query to improve its speed and efficiency.

No data loss occurred as a result of this issue.

Posted May 13, 2024 - 20:18 UTC

Resolved

This incident has been resolved.

Posted Apr 25, 2024 - 20:06 UTC

Identified

We've identified the cause of the loading issues some users are experiencing with their PhishER platforms and we are working on implementing a fix. We'll continue to post on our status page with any new information or updates.

Posted Apr 24, 2024 - 15:51 UTC

Investigating

We have received reports that some users are experiencing loading issues with their PhishER platforms. We are investigating this issue and will update this page when we have more information.

Posted Apr 24, 2024 - 13:59 UTC

This incident affected: PhishER (Console).