On Wednesday, 04/24/2024, from approximately 1:45 p.m. until 2:30 p.m. (UTC), some users experienced issues with PhishER platform loading times.
This incident was caused by an inefficient backend query during a period of unusually high activity. The incident was resolved when activity levels lowered and PhishER was able to return to normal performance by 2:30 p.m. (UTC).
To prevent this type of issue in the future, we have refined the query to improve its speed and efficiency.
No data loss occurred as a result of this issue.