On Thursday, 5/18/2023, from approximately 1:35 p.m. until 2:09 p.m. (UTC), some users experienced issues loading their KMSAT consoles.
This incident was caused by a database update that occurred while an application was still accessing queries from the database. As a result, the queries were backed up and some pages were unable to load. Once we stopped the queries and completed the database update, KMSAT was able to return to normal performance by 2:09 p.m. (UTC).
To prevent this type of issue in the future, we are adjusting our processes to better handle database updates during increased activity.
No data loss occurred as a result of this issue.