On Monday, March 3, 2025, from approximately 7:00 p.m. to Tuesday, March 4, 2025, at 11:40 p.m. (UTC), some customers experienced ADI user provisioning errors.
These issues were caused by a prior update to ADI user provisioning to improve error handling. This update did not account for a certain token validation process, which caused validation errors to occur. To resolve this issue, we improved our code to accommodate the token validation and allow it to pass. The KSAT console loading times returned to normal performance by 11:40 p.m. (UTC).
To prevent this type of issue in the future, we have improved our testing workflows and expanded our testing coverage for error handling and exceptions.
No data loss occurred as a result of this issue.