On Wednesday, 12/1/2021, from approximately 10:26 a.m. until Monday, 12/13/2021, at approximately 1:30 p.m. (ET), some users experienced intermittent connectivity issues and delays with various components of their KMSAT consoles.
These issues were caused by various underperforming backend components which were made apparent due to an influx of activity. After several upgrades and improvements, KMSAT returned to normal performance by 12/13/2021 at 1:30 p.m. (ET).
To prevent this type of issue in the future, we will release more updates to improve system performance in the coming weeks and months.
No data loss occurred as a result of this long-standing issue.