KMSAT - Phishing & Training Issues
Incident
Report for KnowBe4
Postmortem
On Monday, 2/7/2022, from approximately 10:00 a.m. until 4:20 p.m. (ET), some users were experiencing delays with phishing and training-related emails.
This issue was caused by a backend system update that led to delays in email delivery for phishing emails and training notifications. Once the update was reverted, KMSAT email delivery returned to normal performance by 2/7/2022 at 4:20 p.m. (ET).
To prevent this type of issue in the future, we are adding additional testing and reviews to our workflow.
No data loss occurred as a result of this issue.
Resolved
This incident has been resolved.
Monitoring
We’ve implemented a fix for the delays and we’re monitoring the results to make sure no further issues occur.
Investigating
We have received reports that users are experiencing delays with phishing and training-related emails. We are investigating this issue and will update this page when we have more information.
This incident affected: KnowBe4 Security Awareness Training (KSAT) (Phishing, Training).