Important Note: We recently updated one of our IPs to optimize email deliverability for our Security Awareness Training (KMSAT) and PhishER platforms.

If you're using Office 365 and you've already whitelisted KnowBe4's IPs but are experiencing email deferments or delays, we recommend setting up a receive connector according to the instructions in this article.

Risk Score Issue
Incident Report for KnowBe4
Resolved
At 1:30am ET we identified an issue with the Risk Scores on some accounts being artificially high. The issue has been corrected on EU KMSAT (10:25am ET) and US KMSAT (12:34pm ET). The root cause for this has been identified and addressed.
Posted Jan 28, 2020 - 20:00 EST