On Tuesday, 07/30/2024, from approximately 9:56 p.m. to Wednesday, 07/31/2024 at 2:20 a.m. (UTC), all of KnowBe4's products on the US instance experienced elevated error rates and intermittent service disruption.
This incident was caused by an unexpected technical issue that impacted many of our systems. The disruption began to recover around Wednesday, 07/31/2024, at 1:47 a.m. (UTC), KnowBe4's products were able to return to normal performance by 2:20 a.m. (UTC)
No data loss occurred as a result of this issue.